FAQ

Our Team try best to give our customer best service 24/7. Here are some Frequently Asked Questions
  •  How do i Check My Order Status

          Click the My account link at the top right hand side of our site to check your orders status.

  • How do I track my order?

          Click the My account link at the top right hand side of our site to track your order. It Usually takes 2-5 business days to process your order

  • When My Order will Ship and Arrive?

          We try our best to make sure orders deliver in time. Our order process take 2-5 business days and delivers between 12-20 business days.

  •  My Order Never Arrived

          Click the My Account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance or email at sales@prelesty.com.

  • An item is missing from my shipment.

        Click the My Account  link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • What is the return policy?

       Please check our Return Policy.