Return & Refund

Return and Refund Declaration
Every order from Prelesty has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.

Return Process
1. Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.

Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it.

2. Return information
Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us. If we approved your refund request, please send the item back to:Return information
Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us.

3. Return Announcement
Please contact us no later than 14 days after you have received your order.
Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment. Prelesty.com reserves the right to final decision on the interpretation of these return policies.

 

4. If our products are defective, damaged, incomplete, etc. do not meet the description. Please return the goods to us via the local post and we will bear the return shipping cost. The order price will be refunded in full.
If it is the customer's own negligence to buy the wrong product, buy the wrong size and other reasons for the customer. Please return the goods to us through the local post, but the freight should be borne by the customer. We will refund the full amount to the customer.